Frequently Asked Questions - Kansas

Q: What is the Transportation Service?

A: Transportation service allows qualified customers to purchase gas directly from a lower cost provider and elect to have KGS transport gas to them. OKES, on your behalf, will manage the transportation service and sell gas directly to you.

Q: How do I know if I qualify?

A: All non residential customers who use over 1500 dekatherms (Dth) in a one year period may qualify for this service. If your annual gas consumption is greater than 1500Dth, you qualify.

Q: What will KGS think about me switching sources of supply?

A: KGS is in the business of delivery of gas, not gas sales. KGS not only allows customers to participate, they encourage it.

Q: If I switch from KGS, will I ever be able to go back?

A: It is possible to return to KGS after a year. However, once you begin saving on your utility bills, you won’t want to go back!

Q: How do I establish the transportation service?

A: Transportation service with KGS is regulated by the State Corporate Commission of Kansas and is initiated by completing KGS’ Transportation Affidavit. OKES will act as your agent.

Q: If my company chooses to purchase gas from OKES, what certainty do I have that gas deliveries will not be interrupted?

A: If for some unforeseen reason, OKES was unable to deliver gas to KGS, you would still receive gas from KGS’ system gas. In the event of a pipeline catastrophe, KGS, as transporter, has a pre-determined priority for delivery to customers. However, at no time in the past has KGS failed to deliver gas to any customer.

Q: How can OKES’s price be lower than what KGS charges?

A: In addition to the cost of gas, KGS’ bill includes charges for things such as reservation fees, capacity fees, and storage costs. This increases KGS’ total costs while OKES is able to purchase gas supplies at current market prices.

Q: How will OKES deliver gas to my facility?

A: The physical delivery of gas will not change.

Q: If I smell gas, who should I call?

A: KGS will continue to provide service for any issues regarding the delivery of gas.

Q: What will it cost to participate in the Choice Program?

A: KGS will charge the customer for transportation services. OKES will charge the customer for the gas supplied including OKES’s marketing fee.